Cancellations

We understand that sometimes plans change, and you may need to cancel your order. Below you will find our cancellation policy and instructions on how to proceed.

Cancellation Policy

1. Timing of Cancellations

   • Orders can be cancelled within 24 hours of purchase for a full refund.
   • After 24 hours, cancellations may not be guaranteed as the order might have already been processed or shipped.

2. How to Cancel an Order

   • To cancel your order, please contact our customer service team as soon as possible. You can reach us via:
     • Email: derazithelabel@gmail.com
   • Provide your order number and the reason for cancellation.

3. Processing Cancellations

   • If your cancellation request is approved within the allowed timeframe, we will process your refund immediately. Please note that it may take 5-7 business days for the refund to reflect in your account, depending on your payment method and bank policies.

4. Shipped Orders

   • If your order has already been shipped, you cannot cancel your order. 

Additional Information

• Non-Cancellable Items: Certain items may not be eligible for cancellation, such as personalized or custom-made products. These items will be clearly marked as non-cancellable on the product page.
• Order Modifications: If you wish to modify your order instead of cancelling it, please contact our customer service team within 24 hours of purchase. We will do our best to accommodate your request.

For any further assistance or questions regarding our cancellation policy, please do not hesitate to reach out to us. We are here to help!

Thank you for shopping with us!